Terms of Service

OpenSteps is a community-maintained knowledge base of step-by-step guides for navigating government and civic processes. It is not affiliated with any government body. The information on this platform is contributed by community members and may not be officially accurate or up to date.

Always verify critical information with the relevant government authority before acting on it.

When contributing guides, tips, or verifications, you agree to:

• Submit only information you have personal experience with or reliable knowledge of
• Keep content accurate, respectful, and free of spam or misinformation
• Not impersonate government officials or organisations
• Not submit duplicate, test, or obviously fabricated content
• Not use the platform to harass, defame, or harm others

You retain ownership of content you submit. By posting, you grant OpenSteps a worldwide, royalty-free licence to display and distribute your contributions on the platform. You may request removal at any time.

We reserve the right to remove content that violates these guidelines without notice.

You are responsible for keeping your login credentials secure. You may not create accounts on behalf of others or use automated means to create accounts. We may suspend or delete accounts that violate these terms.

You may not use OpenSteps to:

• Scrape or bulk-download content in ways that harm platform performance
• Attempt to gain unauthorised access to platform systems
• Distribute malware or engage in phishing
• Violate any applicable law or regulation

OpenSteps is provided as-is, without warranty of any kind. We do not guarantee the accuracy, completeness, or timeliness of any guide. We are not liable for any losses arising from reliance on information on this platform.

We may update these terms at any time. We will notify users of material changes via the platform. Continued use after notification constitutes acceptance.

Questions about these terms? legal@opensteps.org